Streamline Verify FAQS

GENERAL

Which areas of healthcare do you service?

We’re experienced in serving a full range of healthcare organizations, representing every facet of the healthcare arena.

Typical clients include but are not limited to:

Acute Care Facilities
Ambulance Companies
Billing Companies
Health Plans/MCO’s
Hospitals
Laboratories
Pharmacies
Skilled Nursing Facilities

Does Streamline Verify screen against all federal and state exclusion databases?

Yes, we screen against all existing federal and state databases.

Additionally, we provide compliance screening of many other databases, such as:

Death Master File
OFAC SDN
NPI Registry
CMS Preclusion and more

Does Streamline Verify have the capability to access and add new databases?

Absolutely! We understand that every organization has unique needs. In addition to our already robust portfolio of databases, our infrastructure allows us to fulfill any custom request, and add almost any database required by your organization.

Will we need to download or store information from the federal & state databases, or will your program do it for us?

With Streamline Verify, there is never any need for you to download or store data from federal or state exclusion lists. Our program does all the heavy lifting for you.

Do you perform licensing monitoring nationally?

Yes. We do provide a platform that monitors licensed health professionals across the US. This licensing screening feature
monitors for license expiration dates and sends a reminder prior to the license renewal date. Additionally, for easy reference, our
application allows users to save a copy of the license inside the portal. Learn More

Do you provide criminal background checks?

No. Criminal background checks are a firsttime, pre-hire check process, while our services encompass ongoing monitoring.

PERFORMANCE

What are some common areas of increased efficiency:

Priority filtering to help you zero in on critical matches first
Resolving using DOB
Resolving potential matches against databases directly within the Streamline Verify portal
Screening using NPIs of providers, delivering instant positive matches

Will a potential match that was resolved as false ever return?

No. Verification of a potential match process is a one-time event. Once you flag a potential match as false, it will never return as a potential match. However, if there is any change in the client’s record, it will then be treated as a new record and return. Similarly, if the exclusion database puts in a new record that’s a potential match, it will also return.

What type of reporting capabilities do you provide?

The Streamline Verify program maintains robust and comprehensive reporting capabilities, including all reports required by auditors. These detailed reports capture everything directly from our portal, and can be extracted and downloaded at any time. Extensive filtering capabilities allow you to access reports according to employee list or single individuals, with the option to generate monthly reports or customized timeframes. Inactive records are stored indefinitely.

In the event of an audit, what records does the Streamline Verify program maintain?

Streamline Verify creates all reports needed by auditors. We custom-built the report section specifically to address the needs of compliance officers undergoing audits, based on direct feedback from current clients who have undergone audits that needed reports.

The system can export reports by employee list or by individual for any screening ever undertaken. In addition, any activity or action performed in the application is recorded and saved and can then be added to any report needed for audits.

Clients who have undergone CMS audits have reported excellent results post-audit. Not only that, we’ve received positive feedback
from CMS auditors themselves, praising our program!

If our service with you ends, will we still be able to download reporting information?

Streamline Verify clients are loyal clients. We are committed to the teams we support and pride ourselves on our steadfast client retention. However, if you do decide to end your service with us, we contractually obligate ourselves to provide you with any reporting downloads you might require, and pledge to ensure a smooth and efficient transition.

SECURITY

What measures are taken to ensure our company's data is secure from being seen or intercepted by other parties?

Your security is of paramount concern to us. To that end, we employ a “security first” approach, reflected in our multi-tiered security processes:

Encryption in transit (TLS and SFTP)
Encryption at rest
Vulnerability scanning
Pen testing
Audit trails detailing all user activity including IP addresses, user IDs, time and operation
Physical security of the Streamline Verify office and AWS
- Restrictions on Streamline Verify staff accessing data
- Restricted access to US only
Optionally restricted to user’s IP address range
SSO support
Customized security settings
Firewalls (WAF)

Does Streamline Verify have a Business Continuity Plan in place?

Yes. In the event of a disaster which interferes with our ability to conduct business from one of its offices, our Business Continuity Plan will immediately go into effect. The BCP and related procedures are reviewed annually, and in response to any changes or incidents. The following are some of the elements in place to ensure any necessary implementation of the plan:

Realtime backups
Backups stored in multiple geographical locations
Backups encrypted (AES-256)
Geographically dispersed failover sites

Are there any further security measures taken for highly-sensitive data such as SSNs?

Yes. Our system does not require SSNs for screening. However, when you provide SSNs, our system can significantly reduce your
workload and boost your efficiency by auto resolving matches.

Is Streamline Verify certified secure?

Streamline Verify makes sure company systems are annually audited and SOC 2 Type II certified. SOC 2 compliance certification remains the gold standard in assessing service provider performance against rigorous data security standards. As an organization that is entrusted with its clients’ most sensitive information, this certification signifies the strong commitment to data security that is a hallmark of excellence in our field.

What happens if an error occurs, and we hire an “excluded person”?

Streamline Verify takes every precaution to safeguard our clients. Because our system syncs once an hour, 24 hours a day, you’ll have access to any updates or changes to the source-data in real-time. Our system will detect and alert you if this person is excluded on the state and federal lists — with accuracy up to that very hour . Additionally, our team manually cross references the databases to ensure accuracy with primary sources. For added protection, we carry Liability, Errors & Omissions, as well as Cyber Security Insurance to indemnify our clients.

GETTING STARTED

Do you offer pricing discounts for organizations with allotted budgets?

Our team will work closely with yours to address budget concerns, and can often tailor the services we provide to fit your needs and financial constraints, all while ensuring strict standards of compliance.

How long does it take to implement the Streamline Verify program?

With access to the necessary data we can have you up and running within a matter of hours. Every organization is different and the
level of client involvement will impact the speed of implementation. The sooner you give us access to your data, the sooner we can
complete implementation.

What level of customer care do you provide, and how accessible is it?

We carefully vet, hire, and train a team of warm, knowledgeable customer reps. Dedicated teams specialize in different areas,
so there’s always someone skilled on-hand to address any issue. Customer Care is available by phone, email, and live chat and
every security issue is overseen by senior management to ensure it’s handled quickly and skillfully.

Are any of your services handled by a third party?

At Streamline Verify, we believe in quality, innovation and customer service — qualities that can only be accomplished through inhouse developers and technology experts who truly understand the program, customers, and the environment they work in. That’s why the development of our cutting edge application and exclusion resolutions are done in-house only.